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Return Policy

The return policy at Saptnova is customer oriented and strives to satisfy the customers to the utmost. The high-class products with hygienic and safe manufacturing are certified and impart good health and if still you are dissatisfied with the product, you may contact the customer care representative. As per your availability we will schedule a reverse pickup of the product and inspect the condition of the product and review the reason for the complaint. We will either replace the product or provide you the refund.

• Click the picture of the damaged or wrong product delivered or if it is missing parts of product and email it at CARE@SAPTNOVA.COM along with the order details or connect with our representative at 7777800477 to plan a reverse pickup. Our representative will arrive at your doorsteps and replace the product after inspecting the product in accordance with the complaint.
• In case you have placed a wrong order, it may be cancelled through the Order Cancel button provided in MY ORDER’s section, or you may request our representative for order cancellation.
• Refund will be initiated within 7 business days. If the transaction was done through online mode the amount will be credited back to the debit or credit card used during payment. Saptnova issues a cheque in favour of its customer in case of COD orders.